📦 Orders & Tracking
Where's My Order? 💜
At Whatever Gifts, we know how exciting it is waiting for your order to arrive!
Whether you've ordered a personalised gift, beautiful crystals or Pokémon TCG products, we're here to help you keep track of your delivery.
🛍️ What Happens After I Place an Order?
Once you've completed your purchase, we'll begin preparing your items.
You'll receive an order confirmation by email with your order details.
Please check your junk or spam folder if you can't find your confirmation email.
📦 Order Preparation Times
Standard Orders: 1–3 Working Days
Standard products, including crystals and Pokémon TCG items, are normally prepared for dispatch within 1–3 working days.
Personalised Orders: 3–5 Working Days
Personalised mugs, teddy bears and other custom-made gifts need a little extra preparation time.
Please allow 3–5 working days before dispatch.
Working days are Monday to Friday, excluding bank holidays.
🚚 Royal Mail Tracked 48 Delivery
We send our UK orders using Royal Mail Tracked 48.
Once your order has been dispatched, Royal Mail aims to deliver within 2–3 working days.
Estimated total delivery times:
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Standard orders: Approximately 3–6 working days.
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Personalised orders: Approximately 5–8 working days.
These are estimates, not guaranteed arrival dates. Some UK locations and busy periods may take longer.
🔎 How Do I Track My Order?
Once your parcel has been dispatched, we'll send you your tracking details.
You can follow your parcel's journey using the Royal Mail tracking website.
Track your parcel: https://www.royalmail.com/track-your-item
Simply enter your tracking number to view the latest delivery updates.
Please note that tracking information may take a little time to appear after dispatch.
📧 Haven't Received Your Tracking Details?
If you haven't received tracking information, please check your email inbox and junk or spam folder.
Your order may still be in preparation.
If your order has passed the expected processing time and you haven't received an update, please contact us at info@whatever.gifts with your order number.
📍 Can I Change My Delivery Address?
If you've entered an incorrect delivery address, please contact us as soon as possible.
Email: info@whatever.gifts
We'll do our best to help before your order has been dispatched.
Once a parcel has been sent, changes may not be possible.
📦 My Order Hasn't Arrived — What Should I Do?
If your expected delivery date has passed, please check your Royal Mail tracking information for the latest updates.
If your parcel is delayed, appears to be missing or has been marked as delivered but you haven't received it, please contact us.
Email: info@whatever.gifts
Include your order number and any relevant tracking information.
We'll investigate and work with you to resolve the issue.
🎁 My Order Has Arrived Damaged or Incorrect
We're sorry if something isn't right with your order.
Please contact us at info@whatever.gifts with your order number and a description of the problem.
Photographs can be helpful if available.
We'll work with you to resolve the issue in accordance with your consumer rights.
💜 Still Need Help?
If you have any questions about your order or delivery, we're always happy to help.
Email: info@whatever.gifts
Thank you for shopping with Whatever Gifts — a little something for everyone, whatever the occasion!