Welcome to the Whatever Gifts Help Centre
Got a question? We're here to help!
Find answers to common questions about ordering, personalised gifts, delivery, returns and shopping with Whatever Gifts.
If you can't find what you're looking for, email us at info@whatever.gifts.
🚚 Delivery & Shipping
Do you offer free UK delivery?
Yes! We offer FREE UK delivery on orders over £40.
For orders of £40 or less, delivery charges are shown at checkout before payment.
Which delivery service do you use?
We use Royal Mail Tracked 48 for UK deliveries, so you can follow your parcel after dispatch.
How long will my order take to arrive?
Delivery times depend on the products you've ordered.
Standard products:
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Preparation: 1–3 working days.
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Delivery after dispatch: Usually 2–3 working days.
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Estimated total: 3–6 working days.
Personalised products:
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Preparation: 3–5 working days.
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Delivery after dispatch: Usually 2–3 working days.
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Estimated total: 5–8 working days.
These are estimates rather than guaranteed delivery dates. Busy periods and some UK locations may take longer.
Do you deliver throughout the UK?
Yes! We deliver to England, Scotland, Wales, Northern Ireland and UK islands.
We currently offer UK delivery only.
How do I track my order?
Once your order has been dispatched, we'll provide your Royal Mail tracking details.
You can track your parcel at www.royalmail.com/track-your-item.
What if my order hasn't arrived?
Please check your Royal Mail tracking information first.
If your parcel is delayed or appears to be missing, email info@whatever.gifts with your order number and we'll help investigate.
🎁 Personalised Gifts
Can I personalise my order?
Yes! Selected products, including mugs and teddy bears, can be personalised.
Where personalisation is available, you'll find the options on the product page.
How long do personalised gifts take to prepare?
Please allow 3–5 working days before dispatch.
Each personalised gift requires extra preparation time.
Can I change my personalisation details after ordering?
Please contact us as soon as possible at info@whatever.gifts.
We'll do our best to help, but changes may not be possible once your item is being prepared.
Can I return a personalised item?
Genuinely personalised or custom-made items cannot normally be returned simply because you've changed your mind.
However, if your item is faulty, damaged or not as described, your statutory consumer rights still apply.
📦 Returns & Refunds
Can I return an item if I change my mind?
Yes, for most eligible non-personalised items.
You have 14 days after receiving your order to tell us you wish to cancel, followed by a further 14 days to return the item.
Please contact info@whatever.gifts to arrange your return.
Do you offer free returns?
No. Customers are responsible for paying return postage for unwanted items.
We recommend using a tracked delivery service and keeping proof of postage.
If an item is faulty, damaged or incorrectly supplied, we'll arrange or cover reasonable return costs where required by law.
What if my order arrives damaged or incorrect?
Please email info@whatever.gifts with your order number and a description of the issue.
Photographs can be helpful, if available.
We'll work with you to resolve the problem in accordance with your consumer rights.
How long do refunds take?
For eligible change-of-mind cancellations, we'll issue your refund within 14 days of receiving the returned goods or evidence that you've sent them back, whichever is earlier.
Refunds are made to the original payment method. Your payment provider may take additional time to display the money.
Can I cancel an order?
Please contact us as soon as possible if you'd like to cancel.
For eligible standard products, your legal cancellation rights apply.
Genuinely personalised or custom-made orders are generally excluded from change-of-mind cancellation rights.
💎 Crystals & Pokémon TCG
Are your crystals natural?
Our natural crystal products may vary slightly in colour, shape, size and pattern.
These natural differences make each piece unique. Please refer to individual product descriptions for details.
Can I return Pokémon TCG products?
Eligible Pokémon TCG products are covered by the usual online cancellation rules.
Please handle collectible products and packaging carefully, as handling beyond what is necessary to inspect an item may result in a lawful deduction from your refund.
If an item is faulty or not as described, your statutory consumer rights still apply.
Can you guarantee specific Pokémon cards in booster packs?
No. Booster pack contents are random, so we cannot guarantee a particular Pokémon, card or rarity unless explicitly stated in the product description.
🛍️ Ordering & Payments
How can I place an order?
Simply browse our website, choose your products, add them to your basket and follow the checkout instructions.
What payment methods do you accept?
The available payment methods are displayed at checkout.
Can I change my delivery address?
If you've entered an incorrect address, email info@whatever.gifts as soon as possible.
We'll try to help before your parcel is dispatched.
💜 Still Need Help?
Can't find the answer you're looking for?
We're always happy to help with questions about products, orders and deliveries.
Email: info@whatever.gifts
Thank you for shopping with Whatever Gifts — a little something for everyone, whatever the occasion!